Aga Khan Health Service, Gilgit-Baltistan,Pakistan Jobs-2024

Senior Quality Assurance Officer Aga Khan Health Service, Pakistan

Job Summary:

Aga Khan Health Service, Pakistan (AKHS, P) operates one of the largest not-for-profit private healthcare systems in the country, focusing on the regions of Gilgit-Baltistan, Khyber-Pakhtunkhwa, Punjab, and Sindh. Its core initiatives include providing healthcare services to hard-to-reach populations through outreach clinics, training community midwives, screening for non-communicable diseases, and implementing digital health solutions.

AKHS, P is looking for a competent Senior Quality Assurance Officer for the Gilgit Region.

Key Responsibilities:

Develop and implement a comprehensive Quality Management system for project areas surrounding BEmONC clusters within the AKHS, P catchment areas based on Total Quality Management (TQM) principles.
Progress from Quality Assurance (QA) to Quality Improvement (QI) and then to Continuous Quality Improvement (CQI) levels.
Promote evidence-based decision-making through the application of the PDCA methodology.
Develop a culture of open and blame-free incident reporting.
Foster a quality management culture in AKHS, P through regular internal quality audits.
Ensure consistent quality and patient safety 24/7/365.
Facilitate AKHS, P facilities in maintaining ISO Certification.
Ensure that Quality of Care-related SOPs are up-to-date in both AKHS, P and Government selected facilities.
Ensure compliance with the six International Patient Safety Goals.
Liaise closely with the team and the Pharmacy Department to ensure medication safety.
Work with doctors, nurses, and administrators to address and comply with all aspects of patient safety.
Report Quality Indicators for BEmONC sites and as needed for AKHS, P facilities.
Promote ongoing organization-wide risk management.
Develop a system of risk analysis, scoring, grading, and management using a risk assessment matrix.
Produce an Organization-Wide Risk Register according to internationally recognized best practices.
Incorporate risk management into incident management to transition from reactive incident management to proactive incident prevention.
Evaluate quarterly patient satisfaction data and make improvement suggestions.
Conduct three-monthly trend analysis of regional Quality Assurance reports.
Facilitate bi-annual Patient Satisfaction Surveys.
Work with the Project team (F4HE) and M&E Managers to produce monthly reports for health facilities.
Travel to health facilities to carry out quality checks.

Required Skills, Education, Experience & Competencies:

MBBS, BScN, MScN, with Masters in Public Health (preferred) / MPH or MBA (Preferably in Health & Hospital Management).
Diploma or certifications in Quality Assurance are a plus.
At least 5 – 10 years of experience in Hospital Quality Assurance or community healthcare and clinical settings.
Knowledgeable about the latest practices in community programs, hospital settings, administration, and management.
Ability to apply theoretical knowledge to practice.
Strong consensus building and interpersonal skills, excellent people management, communication, negotiating, and conflict management skills.
A team player with strong networking skills and excellent people management abilities to work with diverse and demanding stakeholders, including Heads of AKDN institutions.
Analytical and decision-making skills.
Proficiency in MS Office (Word, PowerPoint, Excel, Visio); SPSS knowledge would be an added advantage.
Commitment to reducing environmental impact, striving for net-zero carbon operations by 2030.

Interested candidates meeting the criteria can apply latest by June 23, 2024.

Aga Khan Health Service, Gilgit-Baltistan,Pakistan Jobs-2024