NBP Jobs June 2026 | National Bank of Pakistan Careers | Relationship Manager, Unit Head Call Center, Supervisor, Unit Head Direct Taxes | Apply Online

NATIONAL BANK OF PAKISTAN - CAREER OPPORTUNITY

"The Nation's Bank"

National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, NBP is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.

In line with its strategy, the Bank is looking for talented, dedicated and experienced professionals for positions in the areas of Retail Banking, Operations, and Financial Control.

Vacant Positions

1. Relationship Manager - OG-III | Retail Banking

Criteria	Details
Reporting to	Team Leader
Education	Minimum Graduation or equivalent from a local or international university/college/institute recognized by HEC of Pakistan
Experience	Minimum 01 year of banking sales experience in financial products
Other Skills Required	Sales management and good interpersonal skills Geographical knowledge of the place of posting Knowledge of banking and products Strong oral and written communication skills Proficiency in Windows, MS Office and databases
Key Responsibilities	Achieve monthly, quarterly, and annual sales targets in account opening, deposit growth, and consumer financing Conduct daily customer/market visits for new and existing customers - Conventional & Islamic Banking Achieve deposit targets through new to bank & existing customers Handle liability portfolio with understanding of customer behavior and seasonal trends Identify attrition risks and take corrective actions to retain balances Cross-sell consumer assets & insurance products Maintain high service quality standards for business retention Resolve customer queries/issues efficiently Ensure Tail Management by activation of dormant accounts, Digital App, ATM Take part in Customer Contact Drives / Market Storming activities Maintain MIS/business reports related to portfolio Ensure compliance with Banking Laws, SBP regulations, and Shariah guidelines Follow TAT and SOPs as per Bank policy
Place of Posting	Karachi, Lahore, DG Khan, Gwadar and Sukkur

2. Unit Head - Call Center - AVP/VP | Operations

Criteria	Details
Reporting to	Wing Head - Call Center
Education	Minimum Graduation or equivalent from HEC recognized university. Master's degree and/or relevant diploma/certification(s) preferred
Experience	Minimum 06 years working experience in a Call Center/Contact Center, out of which at least 03 years in a supervisory role managing Call Center Operations of Financial Institution
Skills Required	Knowledge of regulatory requirements and KPIs for Call Center management Ability to implement process improvement plans Strong analytical and problem-solving skills Exposure to digital onboarding, digital payments, self-service banking Excellent managerial skills Expertise in strategic planning and execution of Call Center initiatives
Key Responsibilities	Manage floor activities including SLA, call abandon ratio, average talk time, KPIs Manage teams across multiple shifts, logistics & administrative liaison Oversee performance against assigned KPIs and quality assurance Provide MIS and reports to management Manage office expenditures within approved budgets Coordinate with other groups to resolve Call Center issues Act as focal person for audit/inspection activities Ensure compliance with SBP guidelines and internal policies Drive Call Center transformation into world-class contact center
Place of Posting	Karachi & Islamabad

3. Supervisor - Call Center - OG-II/OG-I | Operations

Criteria	Details
Reporting to	Workforce Manager
Education	Minimum Graduation or equivalent from HEC recognized university. Master's degree or professional degree preferred
Experience	Minimum 03 years of working experience in a Call Center of a Financial Institution
Skills Required	Good oral and written communication in English and Urdu. Regional language an advantage Customer-centric attitude with strong problem-solving ability Leadership and people management skills Proficient in MS Office - Word, PowerPoint, Excel Able to work in different shifts including nights, weekends, and public holidays
Key Responsibilities	Prepare and share periodic reports as per Workforce Manager requirements Plan and execute schedule for Call Center agents Ensure agents are updated with CRD System info and product knowledge Apply NBP product knowledge and processes including Complaint Handling, Call backs, Escalations Guide and support Call Center agents in their duties Evaluate training needs of agents for self-grooming and productivity Monitor code of conduct of agents and ensure corrective action Conduct performance evaluation of Call Center agents Motivate and create ownership among reporting resources
Place of Posting	Karachi & Islamabad

4. Unit Head - Direct Taxes Unit - AVP | Financial Control - Karachi

Criteria	Details
Reporting to	Wing Head – Taxation Wing
Education	Minimum Graduation or Master's degree from HEC recognized university. Professional qualification i.e. CA Inter - Articles Completed / ICMA / CIMA / ACCA preferred
Experience	Minimum 06 years of working experience out of which at least 03 years in handling tax matters
Skills Required	Good understanding of business and financial acumen Good business communication and analytical skills Proficient in MS Excel, PowerPoint, and Word. Basic understanding of Power BI Detail oriented with high level accuracy
Key Responsibilities	Manage Corporate Tax Affairs of the Bank - notices, appeals, refund applications in coordination with tax consultants Manage timely filing of Monthly, Quarterly, Bi-Annual and Annual statements/returns under Income Tax Ordinance, 2001 Manage Provincial Sales Tax matters and returns under various authorities Coordinate with Branches and Regions for timely submission of withholding taxes Execute e-filing of monthly, quarterly, and annual statements under section 165 and 165A of Income Tax Ordinance, 2001 Prepare advance tax payment workings of the Bank Assist in Income Tax Return Filings of the Bank Maintain Tax records and liaise with Tax Consultant
Place of Posting	Karachi

General Terms & Conditions

• Employment Type: Contractual basis for three years which may be renewed on discretion of Management. Compensation and benefits as per Bank's policy/rules
• Assessment: Only shortlisted candidates strictly meeting eligibility criteria will be invited for test and/or panel interview(s)
• How to Apply: Interested candidates may visit www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement
• Late Applications: Applications received after due date will not be considered
• No TA/DA: No TA/DA will be admissible for test/interview
• Equal Opportunity: National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability
• Bank Rights: NBP reserves the right to accept or reject any application(s) without assigning any reason

Why Join NBP

1. The Nation's Bank: Work with Pakistan's largest public sector commercial bank.

2. Career Growth: Contractual 3-year roles with renewal option and competitive packages.

3. Diverse Roles: Opportunities in Retail Banking, Call Center Operations, and Taxation.

4. Multiple Cities: Positions in Karachi, Lahore, Islamabad, DG Khan, Gwadar, Sukkur.

5. Equal Opportunity: Encourages applications from all qualified candidates.

Apply Online: www.sidathyder.com.pk/careers

Deadline: Within 10 working days from publication date

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