“The Nation’s Bank”, National Bank of Pakistan is one of the leading and largest banks of Pakistan, contributing significantly towards socioeconomic growth with an objective to transform into a future-fit, agile and sustainable Bank.
NBP is hiring talented, dedicated and experienced professionals for multiple positions across Operations, Human Resource Management, Risk Management, Retail Banking, and International Financial Institutions & Remittances. All positions are on contractual basis for 3 years, renewable on discretion of Management.
1. Manager Quality Assurance – Call Center (OG-I)
| Category | Details |
|---|---|
| Reporting to | Unit Head – Call Center |
| Education | Minimum Graduation from HEC recognized university. Master’s degree / professional certification preferred |
| Experience | Minimum 04 years in Call Center of Financial Institution, with at least 02 years in Quality Assurance / Service Quality Control |
| Key Skills | English & Urdu communication, Analytical & mentoring skills, MS Office, Multiple shift timings |
| Key Duties | Review QAOs reports, provide feedback to QAOs, coordinate with SBP & NIFT, develop weekly/monthly QA reports, improve QAOs skill sets |
| Place of Posting | Karachi & Islamabad |
2. Workforce Manager – Call Center (OG-I)
| Category | Details |
|---|---|
| Reporting to | Unit Head – Call Center |
| Education | Minimum Graduation from HEC recognized university. Master’s preferred |
| Experience | Minimum 04 years in Call Center of Financial Institution, preferably managing Supervisors & Call Center Agents |
| Key Skills | Leadership & people management, Scheduling, Absenteeism & attrition management, MS Office, Multiple shifts |
| Key Duties | Forecast call volumes, schedule staff, manage floor activities, set KPIs, analyze productivity, develop MIS/reports, Business Continuity Plan |
| Place of Posting | Karachi & Islamabad |
3. Senior Officer – End Service Benefits (OG-I) | HRM Karachi
| Category | Details |
|---|---|
| Reporting to | Wing Head – End Service Benefits |
| Education | Minimum Graduation from HEC recognized university. Master’s degree preferred |
| Experience | Minimum 04 years in HR/Banking/Financial Institution with at least 02 years in HR Operations / Compensation & Benefits |
| Key Skills | End Service Benefits & HR Operations, SAP-HCM preferred, Numerical accuracy, MS Office, Attention to detail |
| Key Duties | Manage resignation & contract expiry cases, maintain MIS, execute exit alerts, compute final settlements, coordinate with Finance for SAP posting, process HBF/MCF loans, recovery of dead stock |
| Place of Posting | Karachi |
4. Officer – End Service Benefits (OG-III / OG-II) | HRM Karachi
| Category | Details |
|---|---|
| Reporting to | Wing Head – End Service Benefits |
| Education | Minimum Graduation from HEC recognized university. Master’s degree preferred |
| Experience | Minimum 02 years in HR/Banking/Financial Institution with at least 01 year in HR Operations / Compensation & Benefits |
| Key Skills | End Service Benefits, SAP-HCM preferred, MS Office, Numerical accuracy, Team player |
| Key Duties | Maintain databases of final settlements, execute end-to-end full & final settlement, cross-verify exit clearances, prepare sanction notes, process bonuses, arrears, gratuity, coordinate with HRISW/SAP team |
5. Unit Head – Asset Based Products and Consumer Financing (OG-I) | Karachi
| Category | Details |
|---|---|
| Reporting to | Wing Head – Non Resident Pakistanis |
| Education | Minimum Graduation from HEC recognized university. Master’s & professional certification preferred |
| Experience | Minimum 05 years banking/financial sector experience with at least 02 years in asset-based financing / consumer financing / product management / business development |
| Key Skills | Consumer & SME Lending, Regulatory Compliance, AML/CFT, Stakeholder management, MS Office |
| Key Duties | Manage asset-based product portfolio for NRP customers, product innovation, market research, develop business cases, collaborate with Risk/Operations/Digital Banking/IT/Marketing, monitor NRP banking products KPIs |
| Place of Posting | Karachi |
6. CAD Officer (OG-II / OG-I) | Risk Management Sargodha
| Category | Details |
|---|---|
| Reporting to | Regional Executive – Credit Administration Division |
| Education | Minimum Graduation from HEC recognized university. Master’s & professional certification preferred |
| Experience | Minimum 03 years banking experience out of which 02 years in credit administration / loan processing / banking operations |
| Key Skills | Commercial/SME financing, Credit administration, Legal documentation, Pledge operations, Collateral & risk monitoring, MS Office |
| Key Duties | Scrutinize Sanction Advice/FOL, prepare standard documentation for Corporate/SME/Agri accounts, prepare DAC, assist in charge registration with SECP, inspect pledge sites, monitor covenants & post-disbursement compliance |
| Place of Posting | Sargodha |
7. Senior Relationship Manager (OG-II) | Retail Banking
| Category | Details |
|---|---|
| Reporting to | Team Leader |
| Education | Minimum Graduation from HEC recognized university |
| Experience | Minimum 02 years sales experience in financial institutions. Banking sales in deposit mobilization preferred |
| Key Skills | Sales management, Field-based sales, Target-oriented, Geographical knowledge, MS Office, Communication skills |
| Key Duties | Achieve sales targets in deposit growth & consumer financing, cross sell, daily customer/market visits, manage liability portfolio, competitor analysis, Tail Management, Customer Contact Drives |
| Place of Posting | Karachi, Hyderabad, Badin, Thatta, Qambar Shahdadkot, Shikarpur, Larkana, Jacobabad, Dadu, Mirpur Khas, Shaheed Benazirabad, Tharparkar, Khairpur Mirs, Sukkur, Naushehro Feroze, Ghotki |
8. Relationship Manager (OG-III) | Retail Banking
| Category | Details |
|---|---|
| Reporting to | Team Leader |
| Education | Minimum Graduation or equivalent from HEC recognized university |
| Experience | Minimum 01 year of banking sales experience in financial products |
| Key Skills | Sales management & interpersonal skills, Field-based sales with frequent market visits, Target-oriented & performance-driven, Geographical knowledge, Knowledge of banking products, Windows & MS Office |
| Key Duties | Achieve monthly/quarterly/annual sales targets in account opening, deposit growth & consumer financing, conduct daily customer/market visits, manage deposit portfolio, identify attrition risks, cross sell consumer assets & insurance, maintain service quality, resolve customer queries, Tail Management by activation of dormant accounts, Digital App & ATM, Customer Contact Drives, maintain MIS reports, ensure compliance with Banking Laws & Shariah compliance |
| Place of Posting | Karachi, Hyderabad, Badin, Thatta, Qambar Shahdadkot, Shikarpur, Larkana, Jacobabad, Dadu, Mirpur Khas, Shaheed Benazirabad, Tharparkar, Khairpur Mirs, Sukkur, Naushehro Feroze, Ghotki, Quetta, Chaman, Zhob, Pishin, Khuzdar, Gwadar, Ziarat, Kharan, Sibi, Loralai, Dera Allah Yar, Dera Murad Jamali, Gwadar, Sui, Dera Bugti |
9. Support Officer – Marketing (OG-III / OG-II) | Home Remittance Karachi
| Category | Details |
|---|---|
| Reporting to | Unit Head – Home Remittance |
| Education | Minimum Graduation from HEC recognized university. BBA/Finance/Marketing preferred |
| Experience | Minimum 02 years banking/financial sector experience preferably in Home Remittances / Correspondent Banking / International Payments |
| Key Skills | Communication & Interpersonal Skills, Analytical skills, Time management, MS Office |
| Key Duties | Develop marketing & social media strategies for Home Remittance, manage website/social media content, monitor campaign metrics, organize marketing events, liaise with overseas representatives & remittance partners |
10. Support Officer – Monitoring (OG-III / OG-II) | Home Remittance Karachi
| Category | Details |
|---|---|
| Reporting to | Unit Head – Product Development |
| Education | Minimum Graduation from HEC recognized university. BBA/Finance/Marketing preferred |
| Experience | Minimum 02 years banking/financial sector experience with at least 01 year in product development / consumer financing / trade finance / business development |
| Key Skills | Analytical skills, Time management, MS Office, Communication skills |
| Key Duties | Prepare monthly Home Remittance MIS reports, coordinate with IT/Operations for data, follow up with branches, monitor product performance, track KPIs, analyze business trends, identify operational bottlenecks |
Common Terms & Conditions – All NBP Positions
1. Employment Type: Contractual basis for 3 years which may be renewed on discretion of the Management. Selected candidates will be offered compensation package and other benefits as per Bank’s Policy.
2. How to Apply: Interested candidates may visit www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication.
3. Assessment: Only shortlisted candidates strictly meeting the eligibility criteria will be invited for test and/or panel interview.
4. No TA/DA: No TA/DA will be admissible for test/interview.
5. Deadline: Applications received after due date will not be considered in any case.
6. Equal Opportunity: National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.
Why Join National Bank of Pakistan?
1. The Nation’s Bank: Largest public sector bank contributing to socioeconomic growth of Pakistan.
2. Career Growth: Opportunities in Operations, HRM, Risk Management, Retail Banking, Remittances, and Call Centers.
3. OG-I to OG-III Positions: Competitive grades with market-based compensation packages.
4. Multiple Locations: Karachi, Islamabad, Sargodha, Sindh, Balochistan for field roles.
5. Contract Renewal: 3-year contract with renewal option based on performance.
6. Professional Development: Work with SBP, NIFT, SAP-HCM, and international stakeholders.
About National Bank of Pakistan
National Bank of Pakistan (NBP) aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network. NBP is transforming into a future-fit, agile and sustainable Bank.
📢 NBP hiring: Manager QA Call Center OG-I, Workforce Manager OG-I, Senior Officer End Service Benefits OG-I, Officer End Service Benefits OG-III/II, Unit Head Asset Based Products OG-I, CAD Officer OG-II/I, Senior Relationship Manager OG-II, Relationship Manager OG-III, Support Officer Marketing OG-III/II, Support Officer Monitoring OG-III/II. Locations: Karachi, Islamabad, Sargodha, Sindh, Balochistan. Qualification: Graduation minimum, Master’s preferred. Experience: 1-5 years. Contract: 3 years. Apply online at sidathyder.com.pk/careers within 10 working days. No TA/DA. Equal opportunity employer.
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