MCB Bank Ltd., one of Pakistan’s leading financial institutions, is opening its doors to dynamic, ambitious, and career-oriented individuals for the role of Customer Services Officer in the Retail Banking Group. With 35+ positions available across all cities, this is a golden opportunity for young professionals to launch a rewarding career in the banking industry.
👩💼 Job Scope
As a Customer Services Officer, you will be the first point of contact for customers, playing a vital role in delivering exceptional service. Your responsibilities will include:
- Handling customer inquiries with professionalism and efficiency
- Ensuring customer satisfaction through effective communication and problem-solving
- Supporting retail banking operations with a customer-centric approach
- Building strong relationships with clients while promoting banking products and services
The Customer Services Officer Batch Program offers hands-on mentorship and a comprehensive training curriculum, making it the ideal platform for fresh graduates to gain practical exposure and grow in the banking sector.
📌 Position Details
- Position Title: Customer Services Officer
- Employment Type: Permanent, Full-Time (First Shift – Day)
- Number of Positions: Multiple (35+)
- Location: All Cities across Pakistan
- Industry: Banking / Financial Services
- Category: Accounts, Finance & Financial Services
- Career Level: Entry Level
🎓 Eligibility Criteria
To apply, candidates must meet the following requirements:
- Age: Up to 26 years (at the time of application)
- Education: Minimum 14 years of education from an HEC-recognized institution
- Minimum CGPA / Percentage: 2.5 CGPA (out of 4.0) or 62.5% and above
- Degree Status: Final-year students awaiting transcripts may also apply
- Experience: Fresh graduates encouraged; relevant experience is a plus
🗓️ Application Timeline
- Posted On: November 18, 2025
- Deadline to Apply: December 31, 2025
👉 Applicants must include their complete contact details, active mobile number, and email address when applying.
💼 Required Skills
- Customer Service Excellence
- Strong Communication Skills
- Interpersonal Savvy
- Retail Sales Orientation
🌍 Diversity & Inclusion
MCB Bank Ltd. is an equal opportunity employer and strongly encourages diversity and inclusion. Candidates of all genders are welcome to apply.
📩 Applicants are advised to check their inbox and mobile regularly for updates regarding the recruitment process. Only shortlisted candidates will be contacted.
🚀 Why Apply?
Joining MCB Bank Ltd. as a Customer Services Officer means:
- Becoming part of a prestigious banking institution
- Gaining structured training and mentorship
- Building a long-term career in customer service and retail banking
- Contributing to a customer-first culture in one of Pakistan’s most trusted banks
🔑 How to Apply
Click on Apply Now through the official job portal and submit your application before the deadline. Don’t miss this chance to start your career journey with MCB Bank Ltd.!
✨ Final Note: If you are passionate about customer service, communication, and building strong client relationships, this role is tailor-made for you. Step into the future of banking with MCB Bank Ltd. and grow your career in a supportive, professional environment.